Make a complaint
At Old Town Surgery, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
How to give patient feedback
You can give patient feedback by completing our online form.
You can also give feedback by calling the surgery directly through 01793 616057, emailing the surgery using ots@nhs.net, or by completing one of our comment cards at the surgery.
Please refer to our Complaints and compliments policy for further information.
How to make a complaint about an NHS service
If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.