We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way.
It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
You should inform the surgery of any change to your personal details including your change of address.
Non-physical assault, physical, verbal or racial abusive behaviour is NOT acceptable and will NOT be tolerated at this practice. Everyone has a duty to behave in an acceptable and appropriate manner. Staff have a right to work, as patients have a right to be treated, free from fear of assault and abuse, in an environment that is properly safe and secure.
The NHS defines non-physical assault as: “the use of inappropriate words or behaviour causing distress and/or constituting harassment”.
Patients who are abusive to, or physically/ non-physically assault Practice Staff or other patients whilst in this practice will be removed from the practice list, this could also apply to those patients along registered at the same household. All circumstances will be considered. Mutual respect is expected at all times.
There may be times when an inappropriate post or comment has been put on a social media site by a patient, and they should be challenged on the content. It maybe that the post or comment can be removed or altered by Wyvern Health Partnership and/or Redmoor Health Moderators and Administrators. If the post or comment has breached any doctor patient relationship, Wyvern Health Partnership has a right to remove the patient from the practice list.